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Avast auto-renewal is a recurring billing system which will automatically charge your credit card or PayPal account. While for the most it is very handy as you don’t need to care about your license expiration and renewal, for others it may be a big problem when they are not using Avast anymore but they are still paying for it.
Most of Avast users have no clue they signed up for the auto-renewal. It’s just a small sentence (‘Renewal: Automatic‘) they agreed during the initial purchase as seen in the screenshot below.
Pre-selected Auto-Renewal in the Avast Checkout Operated by Digital River
That’s why we put together this guide which will explain to you how to cancel upcoming auto-renewal or even how to get your money back (refunded) if you have been already charged.
3 Ways How to Cancel Avast Auto-Renewal
There are three ways how to cancel the automatic renewal. You can do it yourself immediately via Digital River order portal or Avast Account – that works for both Avast official distributors Digital River and Nexway.
Solution#1 – Disable Automatic Renewal via Order Portal (Digital River only)
If you have purchased Avast via Digital River you can use their order portal to cancel the automatic renewal. Free avast software for mac.
- Go to the Digital River order portal at https://avast.com/find-order and enter your order number and password. Both can be found in the original e-mail you received after your purchase from address [email protected] with the subject ‘Avast – Order Confirmation (Order #YOUR-ORDER-ID)‘. Confirm by clicking on ‘find order‘.
- Once you will find your order details click on ‘Manage Subscription‘
- On the subscription details page find the line ‘Automatic Renewals‘ and switch it from ‘On‘ to ‘Off‘. Confirm by clicking on ‘Disable Automatic Renewal‘ link on the pop-up message
- Now your automatic renewal is canceled and you should see ‘Off‘ in the ‘Automatic Renewals‘ line. Same as in the screenshot below. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped‘
Disable Automatic Renewal via Order Portal (Digital River only)
Solution#2 – Disable Automatic Renewal via Avast Account (both Digital River and Nexway)
If for some reason (e.g. you can’t find your order) the first solution is not working, you can also disable automatic renewal through the Avast Account. Avast boot scan for mac.
- Open your Avast application and go to Avast Account by clicking on the link ‘Sign in‘ or your e-mail in the top-right corner
- Login or create Avast Account and make sure you are using the same e-mail you have used for the original purchase
- In the ‘Licenses‘ section find button ‘Your licenses‘ and click on it
- Now you should see all your licenses associated with Avast Account (e-mail). Find the one which says ‘AUTO-RENEWAL LICENSE‘ and click on ‘Cancel Auto-renewal‘ (see the screenshot below). Confirm by clicking on ‘Deactivate Auto-renewal Subscription‘
- After you get the confirmation your automatic renewal is canceled. You should also get a confirmation e-mail with the subject ‘Avast – Auto-Renewal Feature Has Been Stopped‘
Solution#3 – Ask Avast Support to Disable Automatic Renewal (both Digital River and Nexway)
In case any of the solutions above didn’t work, you can always contact Avast Support and ask them to cancel your auto-renewal.
- Go to link https://support.avast.com/en-us/contact/sales_refund and fill in the information with the cancel request. It is important to use the same e-mail you have used during the original purchase
- Wait for the Avast Customer Service response to confirm the cancellation
How to Get a Refund for Avast Auto-Renewal Charge
If you missed the chance to cancel the automatic renewal before the actual charge, you can always ask for a refund within 30 days after you have been charged.
- Go to link https://support.avast.com/en-us/contact/sales_refund and fill in the information with the refund request. It is important to use the same e-mail you have used during the original purchase
- Wait for the Avast Customer Service response to confirm the refund
Additional Notes
Although we have used Avast Free Antivirus 2019 screenshots in this article, these steps are also applicable for all Avast Antivirus solutions (i.e. also for Avast Pro Antivirus, Avast Internet Security, or Avast Premier) running the latest version available.
Steps are relevant for all Windows versions – Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 (including Anniversary Update).
Avast Account is a free device management portal provided and operated by Avast. It is available to all Avast users, including the ones using free protection. No matter if you are using Avast on your Android device or Windows computer, you can still access Avast Account via https://my.avast.com or https://id.avast.com.
Using Avast Account you can see all your devices, licenses, activation codes and purchases products. Also you can easily add more devices and share your license (if you have more of them or for multiple devices). You can also manage your subscription and easily cancel auto-renewal (recurring billing) subscriptions.
![Avast for mac antivirus free download 2016 Avast for mac antivirus free download 2016](/uploads/1/3/3/8/133820709/326747654.jpg)
There are two ways to login into Avast Account – either from the web portal or via your application:
- To login via web page just go to the URL and enter your e-mail and password. Alternatively you can login with your Facebook or Google Plus accounts. If you don’t remember your password click on ‘Can’t access your account‘ link and enter your e-mail to recover the password
- To login via Windows antivirus just open the user interface and look for the link ‘Sign in‘ in the top-right corner. Then enter your e-mail and password.
Avast Account Login Page in Avast Free Antivirus 2016
Unfortunately there is no generic/admin password you could use to login into Avast Account. You really need to create your personal account first.
Using Avast Anti-Theft Through Avast Account
Cuny Portal Application
Avast Account is also the first place where you need to go when your Android device with Avast installed got stolen or lost. Using the Avast Account you perform several actions to mark your device as lost and get it back. Of course you need to know your login PIN. You can find more details in our article about Avast Free Mobile Security.
Locating Your Lost/Stolen Android Device via the Avast Account
Cuny Student Portal
In case you don’t know how to register or you forgot your password check our page ‘Avast My Account Registration (Sign Up) & Forgotten Password‘.